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Help Desk

Gorgias

Follow the below steps to connect to the Gorgias API.

Step 1. Create the Integration

  1. Navigate to FormieSettingsHelp Desk.
  2. Click the New Integration button.
  3. Select Gorgias as the Integration Provider.

Step 2. Connect to the Gorgias API

  1. Go to Gorgias and login to your account.
  2. Click on your profile dropdown on the top-right of the screen, and select Settings.
  3. In the left-hand sidebar, click the Settings icon.
  4. In the left-hand sidebar, click REST API.
  5. Click the Create API Key button.
  6. Copy the Base API URL from Gorgias and paste in the API URL field in Formie.
  7. Copy the Username from Gorgias and paste in the Username field in Formie.
  8. Copy the Password from Gorgias and paste in the API Key field in Formie.

Step 3. Test Connection

  1. Save this integration.
  2. Click on the Refresh button in the right-hand sidebar.

Step 4. Form Setting

  1. Go to the form you want to enable this integration on.
  2. Click the Integrations tab.
  3. In the left-hand sidebar, select the name you gave the integration.
  4. Enable the integration and fill out all required fields.
  5. Click Save to save the form.