Help Scout

Follow the below steps to connect to the Help Scout API.

Step 1. Create the Integration

1. Navigate to Formie → Settings → Help Desk.
2. Click the New Integration button.
3. Select Help Scout as the Integration Provider.

Step 2. Connect to the Help Scout API

1. Go to Help Scout and log into your account.
2. Click on your profile dropdown on the top-right of the screen, and select Your Profile.
3. In the left-hand menu, click My Apps.
4. Click the Create My App button.
5. Provide an app name (e.g. Formie).
6. In the Redirection URL field, enter the value from the Redirect URI field in Formie.
7. Copy the App ID from Help Scout and paste in the Client ID field in Formie.
8. Copy the App Secret from Help Scout and paste in the Client Secret field in Formie.

Step 3. Test Connection

1. Save this integration.
2. Click on the Connect button in the right-hand sidebar.

Step 4. Form Settings

1. Go to the form you want to enable this integration on.
2. Click the Integrations tab.
3. In the left-hand sidebar, select the name you gave the integration.
4. Enable the integration and fill out all required fields.
5. Click Save to save the form.