LiveChat

Follow the below steps to connect to the LiveChat API.

Step 1. Create the Integration

1. Navigate to Formie → Settings → Help Desk.
2. Click the New Integration button.
3. Select LiveChat as the Integration Provider.

Step 2. Connect to the LiveChat API

1. Go to LiveChat Developer Console and log in.
2. Navigate to Apps.
3. Click the Build App button, and fill out the app name and description.
4. Proceed to Configure a widget using the default settings.
5. Proceed to Configure Authorization.
6. In the Redirect URI whitelist field, enter the value from the Redirect URI field in Formie.
7. Copy the Client ID from LiveChat and paste in the Client ID field in Formie.
8. Copy the Client Secret from LiveChat and paste in the Client Secret field in Formie.
9. Set the required scopes (such as tickets.write and tickets.read).
10. Go to LiveChat.
11. Navigate to Settings → Chat Page.
12. Copy just the number in the URL from LiveChat and paste in the License ID field in Formie.

Step 3. Test Connection

1. Save this integration.
2. Click on the Connect button in the right-hand sidebar.

Step 4. Form Settings

1. Go to the form you want to enable this integration on.
2. Click the Integrations tab.
3. In the left-hand sidebar, select the name you gave the integration.
4. Enable the integration and fill out all required fields.
5. Click Save to save the form.