LiveChat

Connect LiveChat to send support enquiries to your help-desk account. You need access to configure the form in Craft and credentials for the destination account. The steps below establish the connection; finish by sending a test submission to verify the result.

Step 1. Create the Integration

1. Navigate to Formie → Settings → Help Desk.
2. Click the New Integration button.
3. Select LiveChat as the Integration Provider.

Step 2. Connect to the LiveChat API

1. Go to LiveChat Developer Console and log in.
2. Navigate to Apps.
3. Click the Build App button, and fill out the app name and description.
4. Proceed to Configure a widget using the default settings.
5. Proceed to Configure Authorization.
6. In the Redirect URI whitelist field, enter the value from the Redirect URI field in Formie.
7. Copy the Client ID from LiveChat and paste in the Client ID field in Formie.
8. Copy the Client Secret from LiveChat and paste in the Client Secret field in Formie.
9. Set the required scopes (such as tickets.write and tickets.read).
10. Go to LiveChat.
11. Navigate to Settings → Chat Page.
12. Copy just the number in the URL from LiveChat and paste in the License ID field in Formie.

Step 3. Test Connection

1. Save this integration.
2. Click on the Connect button in the right-hand sidebar.

Step 4. Form Settings

1. Go to the form you want to enable this integration on.
2. Click the Integrations tab.
3. In the left-hand sidebar, select the name you gave the integration.
4. Choose the destination options offered by this integration.
5. Map required fields with the variable picker. For a support enquiry, map the visitor’s email and message where those fields are available.
6. Enable the integration.
7. Click Save to save the form.

Verify a Submission

Save the form, open it on your site and submit recognisable test values. Find the resulting enquiry in the selected account and check the sender details and submitted message.

If nothing arrives, check whether integration conditions matched, whether the submission was complete and non-spam, and whether Craft’s queue has processed the job. A successful connection check verifies credentials; it does not prove that field mapping and delivery work. See Connect and Test an Integration for a complete mapping and verification workflow.