Purchased Ticket
Whenever you’re dealing with a purchased ticket in your template, you’re actually working with a PurchasedTicket object.
Properties
Type: int|null
The ID of the purchased ticket in the system.
Type: verbb\events\elements\Event|null
The Event the purchased ticket is generated for.
Type: int|null
The ID of the event the purchased ticket is generated for.
Type: verbb\events\elements\Session|null
The Session the purchased ticket is generated for.
Type: int|null
The ID of the session the purchased ticket is generated for.
Type: verbb\events\elements\Ticket|null
The Ticket the purchased ticket is generated for.
Type: int|null
The ID of the ticket the purchased ticket is generated for.
Type: craft\commerce\elements\Order|null
The Order (opens new window) where the ticket was originally purchased from.
Type: int|null
The ID of the order where the ticket was originally purchased from.
Type: craft\commerce\models\LineItem|null
The Line Item (opens new window) in the order where the ticket was originally purchased from.
Type: int|null
The ID of the line item where the ticket was originally purchased from.
Type: verbb\events\elements\TicketType|null
The ticket’s type the purchased ticket is generated for.
Type: string
A QR code with a URL to the controller, including the ticket SKU, to easily check in a ticket for the event.
Type: bool|null
True or false depending on whether the ticket has been checked in for the event.
Type: DateTime|null
The date this ticket was checked in.
Type: string
The reservation status: active or cancelled.
Type: DateTime|null
When the reservation was cancelled.
Type: string|null
Why the reservation was cancelled.
Type: bool
Whether the purchased ticket is an active reservation.
Type: bool
Whether the purchased ticket has been cancelled.
Cancelling Tickets and Releasing Capacity
Purchased tickets represent seat reservations. To return seats to available capacity, cancel the reservation rather than deleting the record.
Manual Cancellation
Use Cancel tickets from Events → Purchased Tickets in the control panel. This marks the reservation as cancelled, releases capacity, blocks check-in, and keeps the record for reporting.
Use Restore tickets to make a cancelled reservation active again.
Order Cancellations and Refunds
Commerce order refunds do not remove purchased tickets by themselves. Events listens for:
- Order status changes to configured release-capacity statuses
- Commerce refunds, when enabled in Settings → Events → Tickets
See Capacity for more detail on how capacity is calculated.
Deleting Purchased Tickets
Deletion is for mistaken records or GDPR cleanup only. Cancel tickets first, then delete permanently if needed.
./craft events/purchased-tickets/purge-trashed --dry-run=0