Support

We offer several support methods when it comes to getting help with Formie. However, you can use the in-built support form to send us a bunch of detail about your form, including fields and settings. This greatly improves changes of the support team replicating your issue if we have your same setup.

Navigate to Formie → Settings → Get Support and follow the instructions to fill out a support request.

We only collect the information that we require to troubleshoot a forms issue:

• Your Craft version
• Your Formie version and license
• Your Formie log file(s)
• Your composer.json and composer.lock files
• Your form (selected below) settings, fields, and notifications
• Your custom form/email templates (if using any)

Any other content such as your content in entries, user data, orders, products, etc. is not sent to support.