We offer several support methods when it comes to getting help with Formie. However, you can use the in-built support form to send us a bunch of detail about your form, including fields and settings. This greatly improves changes of the support team replicating your issue if we have your same setup.

Navigate to FormieSettingsGet Support and follow the instructions to fill out a support request.

We only collect the information that we require to troubleshoot a forms issue:

  • Your Craft version
  • Your Formie version and license
  • Your Formie log file(s)
  • Your composer.json and composer.lock files
  • Your form (selected below) settings, fields, and notifications
  • Your custom form/email templates (if using any)

Any other content such as your content in entries, user data, orders, products, etc. is not sent to support.

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